Terms of Service

Terms of Service
Enmei Health & Lifestyle · TERMS OF SERVICE

Terms of Service: Clarifying Rules for Usage and Transactions

We want you to clearly understand our mutual rights and responsibilities before browsing our website, selecting products, and using our services.
These terms are designed to be easy to read and reasonably transparent, and they apply in conjunction with our purchase, return, and privacy policies.

Operated by a Taiwanese companyClear and public termsConsumer rights legally protected
Scope of Application

Understand the basic rules before using the website

These terms apply to browsing, accounts, shopping, and related services on the enmei.tw website. Actual product prices, payment, delivery, and after-sales details are handled according to relevant policies and checkout page information.

View Usage and Transaction Instructions →
Rights Principles

Legal protection, not diminished by website terms

These terms do not exclude or limit consumer rights that cannot be excluded by law. If these terms differ from applicable mandatory laws, the law shall prevail.

View Terms and Dispute Instructions →

Principles of Website Usage and Transactions

Based on clarity, integrity, and fair use.

Website and Service Usage

  • You may browse the website for reasonable purposes of personal selection, product inquiry, and use of the services provided by this website.
  • Do not use this website in any way that is illegal, infringes on the rights of others, or interferes with the website's security or normal operation.
  • If the website provides account functions, please keep your login information safe; if you discover any unauthorized use of your account, please contact us as soon as possible.
  • Without consent, you may not use automated means to extensively capture, reproduce, or utilize website content, thereby affecting website services or infringing on related rights.

Products, Prices, and Orders

Product and Price Information
We strive to maintain the accuracy of product descriptions, prices, and inventory information; actual transaction content is subject to the order, checkout page, and applicable policies.
Orders and Payments
Payment methods, currencies, delivery areas, and related fees are displayed on the checkout page and in the "Shopping Guide". If payment is not completed, the order may not be established or proceed to shipment.
Abnormal Situations
In case of obvious system errors, abnormal price display, inventory errors, payment anomalies, or other objectively unfulfillable circumstances, we will proactively contact you and handle the situation appropriately according to applicable laws and the specific case, without arbitrarily diminishing the rights of already legally established transactions.
Consumer Rights: The right to cancel contracts, product defects, refunds, and other consumer rights for online purchases are handled according to the "Return and Refund Policy" and applicable laws. These terms do not in any way exclude rights that cannot be legally limited.

Intellectual Property Rights

Respecting the achievements of brands, creators, and all rights holders.

The text, images, audio-visual content, layout design, trademarks, brand names, product names, company names, logos, and other content on this website, as well as their related copyrights, trademark rights, or other intellectual property rights, belong to Enmei Health & Lifestyle Co., Ltd. or their respective legal rights holders and are protected by applicable laws.

  • You may browse website content normally for personal, non-commercial use.
  • Without the prior consent of the relevant rights holders, you may not reproduce, modify, distribute, publicly transmit, sell, or use protected content for other commercial purposes without authorization.
  • Third-party brands, trademarks, and product information appearing on this website remain the property of their respective rights holders; their presentation on the website does not imply a transfer of rights.

If you believe that the content on this website may infringe your legal rights, please provide specific information and contact details, and we will assist in verifying it.

Website Content, External Links, and Service Operation

Clearly distinguishing between our content and third-party services.

Website Content and External Links

This website may provide links to official brand websites, logistics, payment, social media platforms, or other third-party websites, primarily to provide payment, shipping, product information, or further reference.

  • Third-party websites are operated independently by their respective operators, and their content, privacy policies, and terms of service are the responsibility of those operators.
  • Providing links does not mean that Enmei guarantees or endorses all content, services, or opinions of third parties.
  • If third-party services involve payment, shipping, or after-sales service for orders from our store, our store will still assist in handling the parts for which it is legally or contractually responsible.

Website Maintenance and Service Changes

To maintain security, improve functionality, or due to technical, logistical, financial, or other factors, this website may undergo updates, maintenance, or adjustments to certain functions.

  • We will maintain the normal operation of the website and services to the extent reasonably feasible.
  • Due to maintenance, force majeure, third-party service interruptions, or other factors beyond reasonable control, the website may be temporarily unavailable.
  • Service adjustments do not affect consumer rights legally or contractually enjoyed for already established transactions.

Terms Updates, Governing Law, and Dispute Resolution

Significant changes are guided by principles of transparency, reasonableness, and non-retroactivity.

Terms Updates

  • We may adjust these terms due to changes in service content, transaction methods, or legal regulations. The revised version will be published on this page.
  • If major changes involve services you are currently using or important rights, we will provide appropriate notice to the extent reasonably feasible.
  • For established orders, they will generally be handled according to the agreements and laws applicable at the time of order; your existing rights will not be arbitrarily retroactively changed due to subsequent website term updates.

Last updated: September 8, 2026

Governing Law and Consumer Disputes

This website is operated by a Taiwanese company, and these terms will generally be interpreted and applied in accordance with the laws of the Republic of China (Taiwan); however, if other applicable laws have consumer protection regulations that cannot be excluded, they will still be handled in accordance with the law.

  • In the event of a consumer dispute, you are welcome to contact customer service first, and we will do our best to clarify and seek a reasonable resolution.
  • Consumers may still legally use consumer complaints, mediation, or other statutory dispute resolution procedures.
  • In case of litigation, the competent court will be determined according to applicable legal provisions; these terms do not exclude jurisdiction that consumers can claim by law through unilateral agreement.

Consumer Protection Committee, Executive Yuan

Invalidity of Certain Terms: If individual contents of these terms are legally deemed invalid or do not constitute part of the contract, the remaining terms shall remain valid to the extent permitted by law and without causing the overall contract to be manifestly unfair.
Questions about terms or orders? Contact us directly

Need assistance? We're happy to help

If you're unsure which policy applies, or have questions about payment, shipping, returns, or website terms, feel free to ask customer service first.

Add LINE Official Account
02-7713-6360service@enmei.com.tw

LINE ID: @enmei. Customer service representatives will reply in the order messages are received; messages sent outside of service hours will be handled as soon as possible during service hours.

Full Contact Information and QR CodePayment, Shipping, and Shopping GuideReturn and Refund Policy
Enmei Health & Lifestyle Co., Ltd. | Operated from Taiwan · Shipped from Taiwan · Serving Taiwan and international buyers
These terms do not limit consumer rights enjoyed under applicable laws.
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