PRIVACY POLICY

PRIVACY POLICY

 

ENMEI HEALTHY LIVING · PRIVACY POLICY

Your personal data: explained clearly and concisely

When you browse enmei.tw, create an account, place an order, or contact customer service, we only process personal data within the scope necessary for providing services and as required by law.
Here we explain what we collect, how we use it, and how you can manage your data.

Operated by a Taiwanese companyNo sale of personal dataInquire, correct, or delete as per law
Data Use Principles

Used only for reasonable and necessary service purposes

This includes account and order management, payment and delivery, customer service, website security, and marketing information you have consented to receive.

View Collection & Use Instructions →
Data Autonomy

You can legally request to manage your data

In accordance with applicable laws, you can request to inquire about, review, supplement, correct, cease use of, or delete your personal data.

View Your Rights →
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What data do we collect? How is it used?

Different features require different data; you will not be asked to provide all information just for using the website.

Data you actively provide

Account and Login This website currently uses Shopify's new customer account login. You can choose to proceed using Shop, Google, or Email as provided on the login page; when logging in with Email, a one-time verification code will be sent to your email, and you will complete login after entering the code. Enmei does not currently require you to create a login password for this site, nor will it hold or ask you for the passwords to your Google, Shop, or Email accounts. When logging in through a third-party service, the data processed independently by that service is subject to its own terms of service and privacy policy.
Orders and Delivery For example, recipient's name, phone number, email, shipping address, product and order details, payment status, and information required for invoices/accounting, used to complete transactions, shipments, inquiries, and after-sales service.
Customer Service and After-Sales When you contact us via Email, LINE, WhatsApp, phone, or other channels, we may save the order information you provide, problem descriptions, and necessary photos to assist with inquiries, returns/exchanges, or other after-sales matters.
Newsletters and Marketing If you actively subscribe or consent to receive marketing information, we will use the corresponding contact information to send new product information, promotions, or event content; you can unsubscribe at any time.

Information generated during website use

  • The website may automatically receive technical information provided by the browser or device, such as IP address, device type, browser, pages viewed, operation records, and Cookie identification information.
  • This data can be used to maintain website functionality, cybersecurity protection, troubleshoot errors, analyze traffic and performance, and improve advertising and marketing within the scope permitted by law or with necessary consent.
  • If you access the website from a third-party platform or advertising link, relevant services may process the data they collect in accordance with their privacy policies.
Payment and Verification Security: Credit card or other payment data is processed by cooperative payment services according to their security procedures. Our company will not ask you to provide your email, Google or Shop account passwords, one-time login verification codes, full credit card numbers, or card security codes via phone, email, LINE, or WhatsApp.
Regarding Health or Other Sensitive Data: Our store sells health and lifestyle products, but general shopping does not require you to provide sensitive personal data such as medical history, medical records, or health examination results. If customer service processing of a specific case requires it, please only provide information that is directly relevant and necessary for the issue; do not send such data through general customer service channels if unnecessary.
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Data Sharing, Entrusted Processing, and Retention

We do not sell personal data; necessary service cooperation does not mean arbitrary provision of data to others for use.

In what situations might data be provided to service providers?

To fulfill the services you request, we may provide or entrust data to:

  • Website and Cloud Services: For website operation, accounts, orders, and data storage.
  • Payment and Transaction Services: For payment authorization, transaction processing, refunds, and fraud prevention.
  • Logistics and Delivery Services: For sending goods, delivery notifications, and logistics inquiries.
  • Customer Service, Analysis, and Marketing Services: Used within the scope necessary for service improvement, communication, traffic analysis, or marketing purposes with your consent.

The aforementioned providers may only process relevant data within the scope of their entrustment, terms of service, and applicable laws; data independently collected by each service provider is governed by their respective privacy policies.

Other situations where data may be provided by law

  • When required by law, court order, competent authority, or other authorized bodies.
  • To protect the rights and safety of consumers, the company, or third parties, or to handle fraud, cybersecurity incidents, and illegal activities, within the necessary scope permitted by law.
  • With your explicit consent or when you actively request to provide it to a specified recipient.
Cross-border Processing: Website platforms, cloud services, payment gateways, or other services may be provided by overseas operators, so some data may be processed outside of Taiwan. We will, where reasonably practicable, select service providers with appropriate security measures and comply with applicable laws.

How long is data retained?

We only retain data for the period necessary to achieve the collection purpose, maintain services, fulfill contracts, accounting and tax obligations, resolve consumer disputes, and other legal obligations. When a specific purpose ceases, the retention period expires, and there are no other necessary retention reasons by law or for business, we will cease use, delete, or appropriately process the data in accordance with applicable laws.

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Your Personal Data Rights

You can manage your personal data as per law and choose whether to receive marketing information.

What requests can you make?

In accordance with the "Personal Data Protection Act" and other applicable laws, within the scope of their provisions, you may request the following regarding your personal data:

  • Inquire or request to review.
  • Request a copy.
  • Request supplementation or correction.
  • Request to cease collection, processing, or use.
  • Request deletion.

For some data that must still be retained due to order fulfillment, accounting and tax obligations, legal obligations, dispute resolution, or other legally necessary reasons, we may not be able to delete it immediately, and we will inform you accordingly.

How to submit a privacy request?

Please contact us via email or customer service channels and provide the necessary information to identify the relevant account or order. We may conduct identity verification within a reasonably necessary scope to prevent unauthorized access or deletion of your data by others.

Marketing Opt-out: You can unsubscribe from newsletters or promotional messages using the unsubscribe method provided in the message, or by contacting customer service directly. Opting out of marketing messages does not affect necessary transaction notifications such as order confirmation, payment, delivery, and after-sales service.

Personal Data Protection Act: View Full Regulations

Policy Updates and Overseas Users

We may update this policy due to changes in website functions, service content, partners, or laws. The revised version will be published on this page. Significant changes that may reasonably affect your rights will be notified through appropriate means where feasible.

This website is operated by a Taiwanese company; if the applicable laws in your jurisdiction provide for personal data or privacy protection that cannot be excluded, such laws shall apply.

Last updated: September 8, 2026

Payment, delivery, returns/exchanges, and website usage rules are explained on separate pages. We recommend reading them as well.

Shopping GuidePayment methods, delivery, international orders, and purchase process Returns & Refunds PolicyTaiwan returns, international after-sales, return shipping, and refund process Terms of ServiceWebsite usage, transaction rules, intellectual property, and dispute resolution
Questions about privacy or personal data? Contact us directly.

Need assistance? We'll confirm for you.

You can contact us through the following channels for account data, marketing unsubscribe, data correction, or other privacy issues.

Add LINE Official Account
02-7713-6360service@enmei.com.tw

LINE ID: @enmei. To protect your data, customer service may conduct necessary identity verification when handling personal data requests; please do not send email, Google or Shop account passwords, one-time login verification codes, or complete credit card security information.

Full Contact Information and QR CodePayment, Delivery, and Shopping Information
Enmei Healthy Living Co., Ltd.｜Operated in Taiwan · Shipped from Taiwan · Serving Taiwan and international buyers
We value data autonomy and process your data in accordance with applicable laws and this policy.
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